Frequently Asked Questions

By what time must an order be placed to qualify for same-day processing?

Orders placed before 16:00 GMT are processed the same day. Orders placed after 16:00 GMT are processed the next business day.

What is the expected timeframe for processing and shipping my order?

Orders are generally handled within 1–2 business days, Monday through Friday. After shipping, delivery usually takes 1-2 business days, Monday through Friday.

When can I return my items?

Items can be returned within 30 days of delivery, regardless of the reason. For more information, please see Return and Refund Policy.

What payment options do you offer?

We offer you a secure and straightforward way to pay for your order. You can choose from the following payment methods:

  • Google Pay
  • Visa
  • Mastercard
  • Maestro

Customer Services Hours:
Monday to Friday:  9:00 - 17:00 GMT

Email: support@zylofa.co.uk
Phone Number: +447418357889
Contact Form: Click Here

Zylofa is operated by Ad Spend s.r.o. a company registered in Czechia.

Company Number: 21259666
VAT Number: CZ21259666
D-U-N-S Number: 984057800

Address:
Křižíkova 44
Prague 18600