Return and Refund Policy

Key Info

  • Return Period: Items can be returned within 30 days of delivery.
  • Restocking Fees: None.
  • Exchanges accepted.
  • Refund Processing: Once approved, refunds are completed within 7 days.
  • Return Shipping: Paid by the customer.
  • This policy is subject to our Terms of Service.

Return Process

No matter the reason, you can return any items within 30 days from the day you received the order. Once this period has elapsed, we won't accept the return anymore. Start the whole return process by emailing us at support@zymofa.com. We will then send you a detailed information that you will need to follow. Make sure the items you wish to return are unused and with all the original tags still attached. Then pack them up carefully and send them to us. Please use a reliable courier so that the package won't get lost. Bear in mind that you are responsible to cover the return shipping costs.

Refunds

After we receive and inspect your returned items, we will refund you the original amount to the same account that was used to pay for the order. We won't charge any restocking fees. Please be patient, as the process might take up to 7 days.

Exchanges

Want a different item? No problem, just email us at support@zymofa.com with the item details. We’ll guide you through the exchange process. Items must be in new-like condition with tags intact. Exchanges are accepted within 30 days of delivery.

If you need to cancel an order, contact us at support@zymofa.com as soon as possible. Once your order enters the processing stage, cancellation may no longer be possible, so the sooner you contact us, the better.

If your delivery arrives damaged or isn’t the item you ordered, take a clear photo and send it to support@zymofa.com. We’ll make sure you receive the correct item as quickly as possible.

If you still have some doubts regarding this policy, do not hesitate and use the contact details below to contact us, we will be more than happy to help you.

Service Hours:
Monday to Friday, 9:00 – 17:00 (GMT)

Zymofa is administered by AJL ECOM LIMITED, an enterprise incorporated in the United Kingdom.

  • Company Number: 15537669
  • D-U-N-S ID: 231542467
  • Registered Address:
    C/O Your Ecommerce Accountant The Keep, Creech Castle, Taunton, England, TA1 2DX